HAPPY 2019!

Shop Policies

SHIPPING

your order will ship within 1–4 business days and you will receive an email notification when this happens. Upon request, expedited & international shipping are available. Please email lauren@ow-studio.com for these services. Please note, your order will be shipped to the address you entered in your order. If you need to make a change to that address, please be in touch as soon as you can! If your order is returned as undeliverable, you will be refunded the cost of the products (but not the shipping cost). 

 

REFUND POLICY

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Shipping
To return your product, please email Lauren at lauren@ow-studio.com and we will supply you with a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

CARE INSTRUCTIONS

Onward Wander Studio paper products (prints, cards and calendars) are to be handled with clean hands and care. The texture on some of the prints can attract dust, and is best to be kept sealed until ready to hang or frame.

 

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WHOLESALE TERMS AND CONDITIONS

First Order Minimum $150.00

Re-order Minimum $100.00

Order Fulfillment Please allow 2–5 weeks of wait time for production and packaging. If this is a rush order, I may be able to make it work—let’s talk! 

Payment Payment must be made upon order.

Cancellation You may cancel a wholesale request within 48 hours of placing the order.

Shipping Orders will be shipped USPS Priority. For overnight shipping or rush orders, extra shipping cost is needed. Shipping cost is added to product invoice. 

Damages and Defects Please inspect all shipments upon arrival. If any items are damaged, please contact Lauren at lauren@ow-studio.com or (215) 962-5178 within 3 days of delivery. If your shipment is damaged, please keep all materials and I will contact the carrier about this issue.